Shipping & Returns
Shipping Policy
UK ORDERS
Free shipping on orders over £100
Next Day Delivery (order before 1pm) Monday to Thursday (Orders made on Friday will be delivered on the next working day) - £6.50
Standard UK Delivery - £4.50. Delivered within 1 to 2 working days.
All UK orders are shipped with DPD and UK Mail and are fully trackable. Please note DPD/UK Mail will not deliver on Bank Holidays.
Please note during busy sale periods order processing may take slightly longer.
PROCESSING TIME
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfilment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. During sale period the processing time can increase to up to 5 working days.
After your payment is authorised and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
Shipping fees
Shipping fees are non-refundable. If you refuse any shipments from Tanesha's Boutique, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 5 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Tanesha's Boutique does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
Return & Exchange Policy
We are unable to accept returns on jewellery for health and hygeine reasons.
We are happy to accept returns for any garment that is unworn and still fitted with all security tags and labels and that is despatched to us within 14 days of receipt by you. All returns will receive a Store Credit to use against another purchase.
We do not offer exchanges, but you may return your item for a Store Credit.
We take this approach as there is no guarantee we will have what you want in stock due to the small quantities in our boutique.
Simply email us at contact@taneshasboutique.com with your order number. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We aim to process all returns within 5 working days of receipt. Please note this may take slightly longer during busy periods.
UK RETURNS
Simply email us for the return address at contact@taneshasboutique.com with your order number and the reason why you wish to return your item(s).
Once you have sent the item(s) please provide us with proof of return AND tracking number (Without this the processing of your return will be delayed). Once we receive the item(s), we shall then proceed to send you a Store Credit via email. Sale items can only be returned for Store Credit.
Please note Store Credit’s will not include any previous shipping costs.
Upon receipt it takes about 3-5 working days to process your return.
All payments will be credited back to the original purchaser’s credit card.